Do you assemble furniture items?
We offer assembly services for an additional fee upon request. This service can be arranged for all items requiring assembly by calling our assembly partners at 1-800-978-2669. This service is usually performed within 2-3 business days after the merchandise is delivered.
How does Store Pickup work?
- During checkout, choose Store Pickup and select the Office Depot or OfficeMax store most convenient for you. Find A store
- Place your order and wait to receive an 'Order is Ready For Pickup' e-mail (This is a separate e-mail from your order confirmation).
- We'll hold your items at the store for 5 days. If you don't make it in by then, we'll cancel the order and refund your method of payment.
- If you cannot pick up your order within 5 days, you may either call your store, or contact customer service at 1-800-GO-DEPOT (1-800-463-3768)
When will I get my order?
Most in-stock items are available for pickup in 1 hour or less. Orders placed less than 2 hours before store closing time will be available for pickup after the store opens the following day.*Processing time for custom print orders may vary. For estimated completion time on your order, please contact the store. Once the order has been completed, you will receive your 'Order is Ready For Pickup' e-mail.
How will I know when my order is ready to pick up?
Approximately 1 hour or less after you place your order, you will receive an e-mail that states "Your Order Is Ready For Pick Up". This e-mail alerts you that your order is ready for pickup and provides instructions on picking up your order. We recommend you wait to receive this e-mail before proceeding to the store. *Processing time for custom print orders may vary. For estimated completion time on your order, please contact the store. Once the order has been completed, you will receive your 'Order is Ready For Pickup' e-mail.
What do I need to bring to pick up my order?
1.Your Store Pickup confirmation e-mail or order number.
2.Valid government issued ID.
For your protection, we will only release the order if the customer name on the confirmation e-mail matches the name on the ID.
How long do I have to pick up my order?
Your order will be available at the store you choose for 5 days after you receive confirmation that your order is ready for pickup. After 5 days has passed, your items will be returned to inventory and your account will be credited.
Can I have someone pick up my order for me?
Absolutely! If you would like someone else other than you to pick up your order, simply use the 'Family and Friends Pickup!' option when completing your order online. It's important to note that whomever you select to pick up the order will be the only person, aside from you, who will be able to do so. They will need to provide the Pickup e-mail confirmation and valid ID at the time of pick up to confirm they are the designated recipient.
Are there any restrictions?
You should be aware of a few restrictions:
• Only the designated recipient or the individual who placed the order may pick up the order, no exceptions.
• If you do not find your order in the Pickup Station, you will need your store pickup confirmation e-mail or order number and a valid ID.
