Thank you for shopping with us. If for some reason, you’re not 100% satisfied with your purchase, you can return or exchange quickly and easily. Here’s everything you need to know!
Return in store - Fast & simple
If you purchased in store or online, just bring your item(s) with your Original Receipt to a checkout counter in any of our 1,000+ stores for your refund or exchange within the required time frame. No receipt? No problem! Many items can still be returned or exchanged in store with a valid ID. For more details on our return policy, see below.
If you made your purchase online, go to your order history page, select the order you want to return then select "Return" in the upper right corner. Select the item(s) you want to return or exchange and print a FREE return label and drop your item off at any carrier location. You will need an online account in order to process your return or exchange by mail. For more details on our return policy, see below.
Download the mobile app and follow the simple self-serve process
Returns and exchanges by product category with Original Receipt
Unopened, original packaging
Ink & Toner
Unopened, original packaging
Technology & Electronics
Original packaging with UPC code, like new condition.
Unassembled and in original packaging with UPC code (including all parts and manuals)
Software, CDs, DVDs & Video Games
Unopened, original packaging. Opened packaging can be exchanged for same item.
Exception: Downloadable software cannot be returned
Office Depot® Brand Products
Excludes Ink & Toner
Cleaning, Breakroom, Safety & Facility
Includes personal protective equipment, masks, face coverings, face shields, gloves, goggles, gowns, thermometers, and other related products
Gift cards, Pre-paid & Phone cards
Cannot be used to purchase other gift cards and are subject to the terms and conditions included with each card
Special order/custom-made items may not be returned unless damaged upon receipt. Tech services are excluded from this return policy and are subject to the terms and conditions for each service
Return Policy - Frequently Asked Questions
How and when will I be refunded?
Items returned in our stores will have faster refund processing times.
Items returned with an original register receipt, eReceipt, packing slip, or order confirmation will follow these guidelines ("Original Receipt"):
If you paid with cash or a check written more than 10 days ago, you will be refunded in cash.
If you paid with a check written less than 10 days ago or with an Office Depot OfficeMax Gift Card, you will be refunded with an Office Depot OfficeMax Return Card which you will receive within 3-4 weeks.
If you paid with a debit card, you will be refunded based on your bank's processing time.
If you paid with a credit card, you will be refunded based on your card company's processing time.
If you paid with an Office Depot OfficeMax rewards certificate, you will be refunded by check within 3-4 weeks.
What items can be returned/exchanged without a receipt?
All returns without an Original Receipt require valid government identification. Technology products without Original Receipt are not eligible for return.
Software, CDs, DVDs, and Video Games Without an Original Receipt, these items are eligible for an exact-item exchange only.
All other All other returns without an Original Receipt for items that are active in our computer system will be refunded in the form of an Office Depot® or OfficeMax® Return Card in an amount equal to the lowest retail price during the preceding 90 days. Office Depot and OfficeMax reserve the right to request identification or deny any exchange or return.
What if I placed my order online and picked it up in store?
You may return or exchange your item in store. Please follow the instructions above.
What if my item(s) was from a manufacturer direct supplier?
Catalog and Website purchases may be returned/exchanged in accordance with our return policy in any store or by going to your order history and selecting the item to return or exchange by mail.
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