We know a good chunk of your work is done out of the office and on the go, and a broken cell phone can slow you - and your business - down. We offer quick cell phone repairs (and tablets, too!) at convenient locations near you.
What types of repairs does Office Depot OfficeMax perform? We repair broken screens, buttons and ports. Select Apple iPhones can be repaired in store and on demand. Samsung and other brands can be repaired through mail-in service. Tablet repairs are mail-in only.
Are appointments necessary? How long does a phone repair take? No appointment is necessary, and most in-store repairs can be completed the same day if you place your order by 12:00 PM and request Same Day Service. Subject to parts availability. Mail-In repairs can take up to 7 business days.
Why should I repair my device at Office Depot OfficeMax? a. Convenience - more than 1,300 locations nationwide. Find a store near you. b. Reliability - backed by a 1-year manufacturer's warranty and trained technicians. c. Speed - just 30 minutes (on average) for in-store repairs. d. Value - backed by our Price Match Guarantee†. See below for details.
Do repairs come with a warranty? All repairs come with a 1-year manufacturer's warranty to cover defects. We are not responsible for accidental damage done to a device after a repair. Water damage will also void the warranty on the repair.
Will I need to provide my passcode? For full testing on your repaired device, we will need your passcode. If you do not want to provide your passcode, you can accept partial testing.
What else can I do to protect my phone? a. Purchase our Platinum Repair Plan. This plan covers your repaired cell phone from the expense of accidental damage for up to 1 year and also features 1 repair per year*. See below for full details. b. Buy a strong phone case to protect your phone's frame. c. Back up your data often to a cloud service, your computer or an external hard drive.
My phone is still under warranty or has insurance.Should I come to Office Depot OfficeMax for my repair? If your phone is under warranty or has insurance, you should contact your warranty provider for repair, as Office Depot is not an authorized repair center. Opening the device will void your warranty.
What happens if I have an issue with my phone after I get it repaired? We will work with you to remedy the situation with no additional cost as long as it is within the 30-day return period or 1-year warranty period.
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Mail-In process not available in Puerto Rico or US Virgin Islands
*SAME-DAY CELL PHONE REPAIR Not available in all stores. Visit officedepot.com/storelocator to find a participating store near you. Available in-store only for select Apple products. Place your order by 12:00 PM and request Same Day Service. Subject to parts availability. Limit 5 per customer per day. If order is not complete by the end of regular store hours, your order receives a repair discount of $25. The following are not eligible for Same Day Service: Devices determined to need additional repair components beyond the screen replacement, devices that may have damage or worn parts due to previous repairs, and devices requiring warranty repair.
**PLATINUM REPAIR PLAN Limitations and Exclusions apply. See store associate for details. Office Depot OfficeMax Platinum Repair Plan covers parts and labor for one repair of your covered device within one year from the date of purchase of the Plan. Platinum Repair Plan only available within 30 days of qualified repair at Office Depot & OfficeMax locations. Apple and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries.
†PRICE MATCH GUARANTEE: Office Depot & OfficeMax stores and OfficeDepot.com will match a lower final price (excluding taxes) on a new, identical, in-stock item sold in store and online at Staples, Target, Walmart and Best Buy and printing jobs from FedEx Office and The UPS Store (each a "Competitor). Show us the ad or quote and we will match the price. Match excludes free product offers, gift card offers, location specific offers, holiday sales offers (e.g. Black Friday or Cyber Monday), special orders, services, liquidation, ad errors, clearance, refurbished and closeout items. Limit one match/item/guest. Other restrictions apply. See a store associate, call 1-800-463-3768 or visit www.officedepot.com for full details.
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